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Transparency tools go directly to workers on their mobiles

by Futures Centre, Nov 30
2 minutes read

A new wave of supply chain transparency tools could help cut through opaque enforcement of standards by going directly to workers. LaborVoices and Good World Solutions are leveraging the ubiquity of mobile phone ownership to harness workers as witnesses: their tools allow them to report issues anonymously and create real time information for buyers on workers’ rights, conditions and workplace safety.


Good World Solutions’ LaborLink tool has connected with over 400,000 workers in 16 countries, including Bangladesh, Cambodia, Turkey, Mexico and Peru. It collects data on issues such as job satisfaction, unpaid overtime and workplace safety through text message surveys. The tool aims to help companies better identify issues, improve employment and recruitment standards and assess the effectiveness of training programmes.

It has been used to identify unauthorised sub-contracting and exploitative recruitment practices in the apparel industry in India, by polling workers on where they worked and what brands were produced there. It’s also helped expose shortfalls in workplace communication in China where management was not adequately informing workers on avenues for communicating grievances.

Workers expressed a strong preference for a mobile-based channel for reporting grievances when LaborLink polled workers in Bangladesh for the retailer Primark.

LaborVoices is a similar tool aiming to simultaneously empower workers and provide insight to buyers on working conditions and safety issues. It collects feedback from mobile calls to a 24/7 automated hotline in multiple languages. They aim to provide an early warning system, allowing poor working conditions and safety standards to be addressed before they become critical, with a view to preventing a repeat of disasters like the Rana Plaza collapse in 2013. The issues reported by garment workers in LaborVoices’ Smartline project (piloted in 2014) included inadequate access to drinking water and cracks in a factory building.

Both tools also aim to provide workers with better information on labour rights and to seek out the best employment opportunities.

Good World Solutions has also developed a Fair Wage Guide tool which produces localized wage analysis for 150 countries. It allows home-based piece workers, which have little bargaining power, to translate and compare the wages they are paid per piece into an equivalent hourly rate and has been effective in increasing bargaining power and raising incomes.

The number of mobile subscriptions worldwide has grown from fewer than 0.738 billion in 2000 to more than 7 billion today. At least three quarters of the world population now have access to a mobile phone.


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