Skip to main content

ANZ adopts human rights grievance mechanism to evaluate complaints associated with its lending customers

by Sangam Paudel, Dec 22
1 minute read

Australia’s ANZ Bank adopted a human rights grievance mechanism to evaluate and respond to human rights related complaints associated with its institutional or corporate lending customers. This is the first instance of a bank developing a grievance mechanism to address human rights complaints targeted to its own lending customers’ practices.

water droplets on gray wire

So what?

The human rights grievance mechanism provides a framework for ANZ to develop greater accountability for the finance it lends to other institutions. Through the mechanism, ANZ could contribute to remedy the harms of projects that it finances, while also encouraging its customers to improve on their human rights practices. Based on the outcomes and learnings of the grievance mechanism, ANZ could then improve its own lending policies.

The introduction of the grievance mechanism is also a signal to customers of the path that ANZ is taking. A greater scrutiny of lending customers practices is to be expected. Will such grievance mechanisms and consequent policy changes improve the human rights practices of financed projects? How will the power imbalance between the different actors be dealt with such that the dialogue between the different parties is fair and conducive?



by Sangam Paudel Spotted 89 signals

Have you spotted a signal of change?

Register to receive the latest from the Futures Centre.
Sign up

  • 0
  • Share

Join discussion

Related signals

Our use of cookies

We use necessary cookies to make our site work. We'd also like to set optional analytics cookies to help us improve it. We won't set optional cookies unless you enable them. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookies page.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Analytics cookies

We'd like to set Google Analytics cookies to help us to improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone. For more information on how these cookies work, please see our 'Cookies page'.